Complaints Procedure

We are committed to providing excellent service at all times and therefore welcome any feedback that might help to improve our service. If you are dissatisfied with any aspect of our service and would like an informal discussion or make a formal complaint then you can contact us by email info@homehealthexpert.co.uk, or write to our Head Office address below: Home Health Expert Limited Cardrew House Cardrew Industrial Estate, Redruth TR15 1SP.

The procedure for dealing with complaints is as follows; In the first instance, any official complaints relating to any negligence must be put in writing to Home Health Expert Limited at our company's Head Office.

Your complaint will be acknowledged within three working days. We aim to review all complaints within one working week and fully deal with any complaint within one month. We will liaise with any intermediary / counselling organisation acting on the complainant’s behalf, if requested to do so.

Our final decision will be given in writing. If you are not satisfied with our final decision then you may engage a third party such as Trading Standards to investigate this further on your behalf.